www.smoolink.co.za  
woza@smoolink.co.za  
+27 11 568 3734  
SMOOLINK FORWARDING (PTY) LTD  
PRIVACY POLICY  
Welcome to https://smoolink.co.za (the “Site”). SmooLink Forwarding (Pty) Ltd, is a private  
Freight Forwarding Business registered in the Republic of South Africa (“the company”, “we”,  
“us”). Our operations include Freight Forwarding; Customs Clearance; Handling and Transport  
management. Your privacy is important to us. As such, it is SmooLink Forwarding (Pty) Ltd’s  
policy and commitment to respect and protect your privacy regarding any information we may  
collect while operating our website or engaging with us through other means. The company  
will take all reasonable measures to comply with the Protection Of Personal Information Act,  
2013 (“POPI”), a data protection law applicable in the Republic of South Africa.  
We have adopted this Privacy Policy to explain what personal information may be collected on  
our site; how it is collected and used; with whom it may be shared and under what  
circumstances we may disclose the information to third parties. We include what safeguards  
we have in place to protect your information, as well as the information pertaining to the rights  
of natural persons and juristic persons, where applicable, to whom the personal information  
relates. Please read this policy carefully before browsing this website or using any of our  
services. Your continued use of this website and our services indicates that you have read and  
agree to the terms of this privacy policy; that we may collect, use and transfer your Personal  
Information in accordance therewith. Submitting your Personal Information to us, will also be  
treated as you having given your permission for disclosures referred to in this policy, where  
necessary or applicable. This statement governs our privacy policies with respect to those  
users of the Site (“Visitors”) who visit without transacting business and Visitors who register to  
transact business on the Site and make use of the services offered by SMOOLINK  
FORWARDING (PTY) LTD (collectively, “Services”) (“Authorized Customers”).  
Definition of Personally Identifiable Information  
SmooLink Forwarding (Pty) Ltd | Registration No: 2023/270638/07  
10240 Ext 7B, Bear Crescent Street, Orange Farm, 1841 Johannesburg, South Africa  
www.smoolink.co.za  
woza@smoolink.co.za  
+27 11 568 3734  
Refers briefly to any information that identifies or can be used to identify, contact, or locate the  
person to whom such information pertains, including, but not limited to, name, address, phone  
number, fax number, email address, financial profiles, identity or social security number, and  
credit card information. Personally Identifiable Information does not include information that is  
collected anonymously (that is, without identification of the individual user) or demographic  
information not connected to an identified individual. The POPI Act, has more specific examples  
if you need them and can be found at the following link:  
www.gov.za/documents/download.php?f=204368  
This privacy policy applies to the personal information the company obtains through any and  
all interactions with you, including when you are an existing or potential customer of ours; you  
interact with SmooLink Forwarding (Pty) Ltd staff; you visit our website; interact with us  
online, through our social media platforms; contact us for general enquiries or request  
information; supply goods or render services as a vendor or supplier to the company; apply for  
employment to the company; are a current or former employee, including contract or part-  
time employees, and independent contractor of the company. This privacy policy applies to all  
personal information outlined above, whether it was provided to us through our website, or  
other means of communication with you, such as email; telephone, or through third parties and  
tools that collect personal information.  
What Personally Identifiable Information is collected?  
SmooLink Forwarding (Pty) Ltd, may collect basic user profile information from all of our  
Visitors. We collect the following additional information from our Authorized Customers: full  
names, email address, phone number, address, social media profile information, business  
name and nature and size of the business, in order to provide access to our services; to help us  
improve our offerings to you, and to support our contractual relationship with you. The  
information collected will depend on the purpose for which it is collected and used. We also  
collect information about you from other sources, with your consent, and supplement the  
information you provide to us with information we receive from other companies in the  
industry, in order to offer you a more consistent and personalized experience when interacting  
with us.  
SmooLink Forwarding (Pty) Ltd | Registration No: 2023/270638/07  
10240 Ext 7B, Bear Crescent Street, Orange Farm, 1841 Johannesburg, South Africa  
www.smoolink.co.za  
woza@smoolink.co.za  
+27 11 568 3734  
Like most website operators, SmooLink Forwarding (Pty) Ltd, may collect non-personal-  
identifying information of the sort that web browsers and servers typically make available,  
such as the browser type, language preference, referring site, and the date and time of each  
visitor request. Our purpose in collecting non-personal identifying information is to better  
understand how our visitors use our website. We also collect potential personal-identifying  
information like Internet Protocol (IP) addresses for logged in users and for users leaving  
comments on https://smoolink.co.za blog posts. under the same circumstances that we use  
and disclose definite personal-identifying information. Details which you submit to the site,  
such as the services you are interested in, may be aggregated. You will not be identified from  
this information and this information is only used to assist us in providing effective services on  
this site. However, we may from time-to-time supply third parties with this non-personal or  
aggregated data for trends in the usage of our website.  
What organizations are collecting the information?  
In addition to our direct collection of information, our third-party service vendors (such as  
credit card companies, clearinghouses and banks) who may provide such services as credit,  
insurance, and escrow services may collect this information from our Visitors and Authorized  
Customers. We do not control how these third parties use such information, but we do ask  
them to disclose how they use personal information provided to them from Visitors and  
Authorized Customers. Some of these third parties may be intermediaries that act solely as  
links in the distribution chain, and do not store, retain, or use the information given to them.  
How does the Site use Personally Identifiable Information?  
We use Personally Identifiable Information to evaluate the use of the site and services; for  
market research purposes; for monitoring and auditing site usage, to customize the Site and  
make the it easier to use and to better tailor the site and our products to your interests and  
needs, in order to make appropriate service offerings, and to fulfill purchasing and selling  
requests on the Site. We may email Visitors and Authorized Customers about research or  
purchase and selling opportunities on the Site or information related to the subject matter of  
SmooLink Forwarding (Pty) Ltd | Registration No: 2023/270638/07  
10240 Ext 7B, Bear Crescent Street, Orange Farm, 1841 Johannesburg, South Africa  
www.smoolink.co.za  
woza@smoolink.co.za  
+27 11 568 3734  
the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized  
Customers in response to specific inquiries, or to provide requested information; to fulfil our  
obligations arising from any contracts entered into between you and us; to verify your identity  
and that you are an authorized customer for security purposes. Finally, we use personally  
identifiable information for record keeping purposes, to comply with legal and regulatory  
requirements or industry codes to which we subscribe or which apply to us, or when it is  
otherwise allowed by law, and in connection with legal proceedings.  
With whom may the information be shared?  
Personally Identifiable Information about Authorized Customers may be shared with other  
Authorized Customers who wish to evaluate potential transactions with other Authorized  
Customers. We may share aggregated information about our Visitors, including the  
demographics of our Visitors and Authorized Customers, with our affiliated business partners  
and third-party vendors, who are involved in the delivery of services to you. We have  
agreements in place to ensure that they comply with these privacy terms, but we also offer the  
opportunity to “opt out” of receiving information or being contacted by us or by any agency  
acting on our behalf. We may furthermore, disclose your information where we have a duty or a  
right to disclose in terms of law or industry codes.  
How is Personally Identifiable Information stored?  
Personally Identifiable Information collected by SMOOLINK FORWARDING (PTY) LTD is securely  
stored, in line with the POPI Act and in compliance with other applicable  
legislation. This information is not accessible to third parties or employees of SMOOLINK  
FORWARDING (PTY) LTD except for use as indicated above.  
What choices are available to Visitors regarding collection, use and distribution of the  
information?  
SmooLink Forwarding (Pty) Ltd | Registration No: 2023/270638/07  
10240 Ext 7B, Bear Crescent Street, Orange Farm, 1841 Johannesburg, South Africa  
www.smoolink.co.za  
woza@smoolink.co.za  
+27 11 568 3734  
Visitors and Authorized Customers may opt out of receiving unsolicited information from or  
being contacted by us and/or our vendors and affiliated agencies by responding to emails as  
instructed, or by contacting us at woza@smoolink.co.za  
Cookies  
We use cookies. A cookie is a string of information that a website stores on a visitor’s  
computer or smart phone and that the visitor’s browser provides to the website each time the  
visitor returns. Cookies help your browser navigate a website. Cookies cannot themselves  
collect any information stored on your computer or your files. When a server uses a web  
browser to read cookies, they can help a website deliver a more user-friendly service.  
Therefore, to protect your privacy, your browser only gives a website access to the cookies it  
has already sent to you.  
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or  
to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be  
able to use some portions of our Service.  
Are Cookies Used on the Site?  
Cookies are used for a variety of reasons. We use Cookies to obtain information about the  
preferences of our Visitors and the services they select. We also use Cookies for security  
purposes to protect our Authorized Customers. For example, if an Authorized Customer is  
logged on and the site is unused for more than 10 minutes, we will automatically log the  
Authorized Customer off. Visitors who do not wish to have cookies placed on their computers  
should set their browsers to refuse cookies before using https://smoolink.co.za with the  
drawback that certain features of website may not function properly without the aid of cookies.  
The two types of cookies used on the website are session cookies and permanent cookies.  
SmooLink Forwarding (Pty) Ltd | Registration No: 2023/270638/07  
10240 Ext 7B, Bear Crescent Street, Orange Farm, 1841 Johannesburg, South Africa  
www.smoolink.co.za  
woza@smoolink.co.za  
+27 11 568 3734  
Session cookies: These cookies are used to maintain a session stat and only lasts for the  
duration of your use of the website. Session cookies expire when the browser is closed or if  
the user has not visited the server for a certain period of time. Session cookies are required  
for the platform to function optimally but are not used in any way to identify you personally.  
Permanent cookies: These cookies permanently store a unique code on your computer or  
smartphone's hard drive, in order to identify you as an individual user. However, no personal  
information is stored in permanent cookies. you can view permanent cookies by looking in the  
cookies directory of your browser installation. These permanent cookies are not required for  
the website to work, but may enhance your browsing experience.  
By continuing to navigate our website without changing your cookie settings, you hereby  
acknowledge and agree to SmooLink Forwarding (Pty) Ltd's use of cookies.  
Cookies used by our service providers  
Some of the functions within our websites may contain links to other third-party websites,  
including (without limitation) social media platforms, appointment scheduling and/or live chat  
platforms (third party websites). Hyperlinks to third party websites are provided as are and we  
do not necessarily agree with, edit or sponsor the content on third party websites. If you select  
a link to any third-party website, you may be subject to such third-party website's terms and  
conditions and/or other policies, which are not under our control, nor are we responsible,  
therefore. We are also not responsible for the privacy practices, or content, of other websites,  
either. You are therefore encouraged to consult the policies of our third-party websites for  
information regarding their use of cookies.  
How does SMOOLINK FORWARDING (PTY) LTD use login information?  
SMOOLINK FORWARDING (PTY) LTD uses login information, including, but not limited to, IP  
addresses, ISPs, and browser types, browser version, pages visited, date and time of visit, to  
analyze trends, administer the Site, track a user's movement and use, and gather broad  
SmooLink Forwarding (Pty) Ltd | Registration No: 2023/270638/07  
10240 Ext 7B, Bear Crescent Street, Orange Farm, 1841 Johannesburg, South Africa  
www.smoolink.co.za  
woza@smoolink.co.za  
+27 11 568 3734  
demographic information. This information is aggregated and anonymous data and does not  
identify you specifically. However, you acknowledge that this data may be able to be used to  
identify you if it is aggregated with other personal information that you supply to us. This  
information is not shared with third parties and is used only within the company on a need-to-  
know basis. Any individually identifiable information related to this data will never be used in  
any way different to that stated above, without your explicit permission.  
What partners or service providers have access to Personally Identifiable Information from  
Visitors and/or Authorized Customers on the Site?  
SMOOLINK FORWARDING (PTY) LTD has entered into and will continue to enter into  
partnerships and other affiliations with a number of vendors. Such vendors may have access to  
certain Personally Identifiable Information on a need to know the basis for evaluating  
Authorized Customers for service eligibility. Our privacy policy does not cover their collection  
or use of this information.  
How does the Site keep Personally Identifiable Information secure?  
All of our employees are familiar with our security policy and practices. The Personally  
Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited  
number of qualified employees who are given a password in order to gain access to the  
information. We audit our security systems and processes on a regular basis. Sensitive  
information, such as credit card numbers or social security numbers, is protected by  
encryption protocols, in place to protect information sent over the Internet. While we take  
commercially reasonable measures to maintain a secure site, electronic communications and  
databases are subject to errors, tampering, and break- ins, and we cannot guarantee or  
warrant that such events will not take place and we will not be liable to Visitors or Authorized  
Customers for any such occurrences.  
How can Visitors correct any inaccuracies in Personally Identifiable Information?  
SmooLink Forwarding (Pty) Ltd | Registration No: 2023/270638/07  
10240 Ext 7B, Bear Crescent Street, Orange Farm, 1841 Johannesburg, South Africa  
www.smoolink.co.za  
woza@smoolink.co.za  
+27 11 568 3734  
You have a right to rectification of personal information that we hold on your behalf, in  
instances where such personal information is incorrect or incomplete. Visitors and Authorized  
Customers may contact us to update Personally Identifiable Information about them; to correct  
any inaccuracies, or to delete their personal information, by emailing us at woza@smoolink.co.za  
Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?  
You can reject or block the cookies set by the websites of any third-party suppliers by changing  
your browser settings; (check the Help function on your browser for more info). Please note  
however, that most browsers automatically accept cookies so if you do not wish cookies to be  
used you might need to actively delete or block cookies. Visit www.allaboutcookies.org for  
details on how to delete or reject cookies and refer to your mobile device's manual for details  
on how to reject or delete cookies in mobile phone browsers.  
We also provide Visitors and Authorized Customers with a mechanism to delete/deactivate  
Personally Identifiable Information from the Site’s database by contacting. However, because of  
backups and records of deletions, it may be impossible to delete a Visitor’s entry without  
retaining some residual information. An individual who requests to have Personally Identifiable  
Information deactivated will have this information functionally deleted, and we will not sell,  
transfer, or use Personally Identifiable Information relating to that individual in any way moving  
forward.  
Your rights  
These are summarized rights that you have under data protection law  
The right to access to your personal information stored by us. This may be done, by emailing us  
at woza@smoolink.co.za  
The right to rectification of personal information we hold on your behalf, in instances of  
inaccuracy or incompleteness.  
SmooLink Forwarding (Pty) Ltd | Registration No: 2023/270638/07  
10240 Ext 7B, Bear Crescent Street, Orange Farm, 1841 Johannesburg, South Africa  
www.smoolink.co.za  
woza@smoolink.co.za  
+27 11 568 3734  
The right to erasure and be forgotten, if such information is no longer needed for original  
processing purposes.  
The right to restrict processing of personal information to only that which is strictly necessary  
for us to perform our services to you.  
The right to withdraw consent anytime, if processing of personal information is based on  
consent  
The right to data portability  
The right to object to processing of personal information, as referred to in section 11(3) of the  
POPIA.  
The right to complain to the Information Regulator (South Africa).  
IRSA contact details are as follows:  
Mr Marks Thibela  
Chief Executive Officer  
Tel No. +27 (0) 10 023 5207, Cell No. +27 (0) 82 746 4173  
Email inforeg@justice.gov.za  
https://www.justice.gov.za/inforeg/contact.html  
33 Hoofd Street  
Forum III, 3rd Floor Braampark  
P.O Box 31533  
Braamfontein, Johannesburg, 2017  
SmooLink Forwarding (Pty) Ltd | Registration No: 2023/270638/07  
10240 Ext 7B, Bear Crescent Street, Orange Farm, 1841 Johannesburg, South Africa  
www.smoolink.co.za  
woza@smoolink.co.za  
+27 11 568 3734  
Children’s Privacy  
The age requirement for engaging with the company in any manner outlined above is 18 years  
of age. Our Service does not address “Children”, anyone under the age of 18 years, and we do  
not knowingly collect personally identifiable information from children under 18 years.  
If you are a parent or guardian and you are aware that your child has provided us with  
Personal Information, please get in touch with us immediately in the contact details provided. If  
we come to know that children below 18 years have provided personal information, we will  
delete the information from our servers immediately.  
By engaging with SmooLink Forwarding (Pty) Ltd, you warrant that you are capable of entering  
into binding contracts, that you are at least 18 years of age and that you have read, understood,  
accepted and agree to be bound by the terms of this privacy policy. To the extent required by  
the applicable law, you must obtain parental or guardian consent if you are under 18 years of  
age, prior to engaging with the company in any way.  
Compliance With Laws  
Disclosure of Personally Identifiable Information to comply with the law. We may be obliged to  
collect your personal information in terms of various laws, including the Consumer Protection  
Act 2008, the National Credit Act 2005, the Labour Relations Act 1995, the Basic Conditions of  
Employment Act 1997, the Broad-Based Black Economic Empowerment Act 2003, the  
Companies Act 2008, the Unemployment Insurance Act 2001, the Value-Added Tax Act 1991, the  
Income Tax Act 1962, the Financial Intelligence Centre Act 2001 and Electronic Communications  
and Transactions Act 2002. We will also disclose Personally Identifiable Information when  
reasonably necessary to protect the safety of our Visitors and Authorized Customers, or where  
we believe it is necessary to protect our rights.  
SmooLink Forwarding (Pty) Ltd | Registration No: 2023/270638/07  
10240 Ext 7B, Bear Crescent Street, Orange Farm, 1841 Johannesburg, South Africa  
www.smoolink.co.za  
woza@smoolink.co.za  
+27 11 568 3734  
What happens if the Privacy Policy Changes?  
We reserve the right to amend this privacy policy, or add provisions to it, though changes are  
likely to be minor. Please be aware that SmooLink Forwarding (Pty) Ltd  
may update this Privacy Policy from time to time, at our sole discretion and publish the updated  
version on our site. We therefore urge visitors to frequently check this page to inform yourself  
of any changes to our Privacy Policy. Your continued use of this site after any change in this  
Privacy Policy will constitute your acceptance of such change.  
Links  
https://smoolink.co.za contains links to other websites. Please note that when you click on one  
of these links, you are moving to another website. We encourage you to read the privacy  
statements of these linked sites as their privacy policies may differ from ours. We further  
encourage users to evaluate the security and trustworthiness of any third-party website,  
before disclosing any personal information to them. We do not accept any responsibility for any  
loss or damage in whatever manner, howsoever caused, resulting from your disclosure to  
third parties of personal information.  
Contact Us  
If you have any questions about this Privacy Policy, or believe we have not adhered to it, please  
contact us at woza@smoolink.co.za  
You can also reach out to us through our contact channels, as listed on our website, should you  
wish to give or withdraw consent; access; update or correct your personal information on our  
record.  
SmooLink Forwarding (Pty) Ltd | Registration No: 2023/270638/07  
10240 Ext 7B, Bear Crescent Street, Orange Farm, 1841 Johannesburg, South Africa